1. Client submits a request
- You can submit a request by e-mail, website or phone.
- The quickest way is to submit a request form.
2. Intake within two weeks **
- If you are a first-time customer, we give you a call within two weeks.
3. Offer within 3 weeks
- You will receive an offer within 3 weeks after we have received the request in full.
- We might conduct a client acceptance review.
4. Planning an audit
- After receipt of a signed offer, we schedule an audit.
- In case you already have a certificate, we will ask you to send us a copy.
5. Provide documentation
- You receive a confirmation letter with further background information about the audit.
- The letter also contains a request for documentation.
6. Location visit or remote audit
- Depending of the standard or scheme, and audit can be on location, remote or as a comination of both.
- We aim to deliver audits against multiple scopes or schemes in one go.
7. Develop action plan **
- Shortly after the audit, you receive a concise report with the most important findings.
- When you do not meet the requirements, you are given the opportunity to provide an action plan (Corrective Action Plan).
8. Follow-up on action plan **
- If applicable, you will receive feedback on the action plan.
9. Review by auditor
- If applicable, the auditor reviews the actions.
- Then the auditor finalizes the report.
10. Second review and decision
- A second auditor reviews the report.
- When all requirements are met, you receive a certificate and a comprehensive audit report.
11. Registration with scheme owner**
- If required, Schouten Certification may register findings or conclusions with the scheme manager. Schouten Certification.